Privacy Statement

For 3D-print-works.com

3D-print-works.com is owned and operated by Safeglass (Europe) Limited (see contact details below). Your privacy is important to us. This privacy statement provides information about the personal information that 3D Print Works collects and the ways in which it processes that personal information.

Please note that we will NEVER intentionally abuse the information you provide. We will NEVER sell or pass on your personal details to a third party for marketing purposes. We hate spam and we will never subject you to it!

The 2 main ways we use your personal data are firstly, to send you something you purchased or to respond to an enquiry you have made. This includes some automatic notifications and the use of 3^rd party providers when processing payments.

Secondly, if you have provided your consent, we may occasionally contact you with our current offers, new products or information we think may be of genuine interest to you based on your interaction with 3D Print Works. We will always allow you to stop such communications.

The other ways we process your data is set out below.

1. Introduction

1.1 We will do our best to safeguard the privacy of our website visitors and customers; here is how we will handle your personal data.

1.2 We are acting as the data controller with respect to your personal data. That is GDPR speak for where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website which are not strictly necessary for the provision of our website or services, but we will ask you to consent to our use of cookies when you first visit our website (more on this later).

1.4 In this policy, "we", "us" and "our" refer to us, Safeglass (Europe) Limited. 3D Print Works is a brand name belonging to Safeglass (Europe) Limited

2. How we use your personal data

2.1 In this Section we have set out:

(a) the general categories of personal data that we may process;

(b) How we obtained the data – its source;

(d) Why we process personal data – its purpose, and

(e) the legal bases of the processing.

Category	Source	What data do we collect	Purpose of processing Data	Legal Basis
Data Usage	Data analysis Tracking System (Google analytics and Shopify)	The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.	Analysing the use of the website and services	Our legitimate interests, namely monitoring and improving our website and services.
Account Data	You	The account data may include your name and email address.	Operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.	Consent AND/ OR our legitimate interests, namely the proper administration of our website and business AND/ OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Enquiry Data	You	Any information you provide in relation to an enquiry about our goods or services.	Offering information, advice, marketing and selling relevant goods and/or services to you depending on your enquiry.	Consent
Customer Relationship Data	You or your employer	The customer relationship data may include your name, your address, your email address, your telephone number, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer.	Managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.	Consent OR our legitimate interests, namely the proper management of our customer relationships.
Transaction Data	You	The transaction data may include your contact details, your card details and the transaction details.	The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.	Performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
Notification Data	You	Contact details you have provided.	Sending you the relevant notifications.	The performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Correspondence Data	You	May include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.	Communicating with you and record-keeping.	Our legitimate interests, namely the proper administration of our website and business and communications with users.

2.2 We might need to process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.3 We might need to process your personal data for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.4 We might need to process your personal data so that we can comply with a legal obligation to which we are subject (including accountancy and proper book-keeping), or in order to protect your vital interests or the vital interests of another natural person.

3. Providing your personal data to others

3.1 We might need to disclose your personal data to our insurers and/or professional advisers so that we can obtain professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.2 We might need to disclose your personal details and details of financial transactions to our accountancy firm so that they can prepare and administer accountancy documents. We also need to ensure compliance with our legal and tax obligations.

3.3 Financial transactions relating to our website and services are handled by our payment services providers, Shopify and Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.shopify.com/legal/dpa and https://www.shopify.com/legal/privacy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

4. International transfers of your personal data

4.1 Sometimes your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2 The hosting facilities for our website are managed by Shopify and situated in Canada. Data may be transferred outside the EEA to the USA and Canada. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. For more information about how your data is used and protected, please see https://www.shopify.com/legal/dpa and https://www.shopify.com/legal/privacy

4.3 Our Customer Relationship Management software is provided by Active Campaign situated in USA. For more information, please see https://www.activecampaign.com/privacy-policy/

5. Retaining and deleting personal data

5.1 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.2 We will retain your personal data for no longer than it is necessary for the purpose for which the personal information was collected.

5.3 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights

7.1 You have some rights which we have summarised in this section. Some of your rights are complex and you should read the relevant laws and guidance from the regulatory authorities for a fuller explanation of these rights.

7.2 Your principal rights are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3 You have the right to access your personal data and know the purpose of processing your personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5 In some circumstances you have the right to have your personal data erased without undue delay, particularly when it is no longer required.

There are exclusions of the right to erasure. The general exclusions compliance with a legal obligation or for the establishment, exercise or defence of legal claims.

7.6 In some circumstances you have the right to restrict the processing of your personal data.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8 You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.

7.9 If the legal basis for our processing of your personal data is:

(a) consent; or

(b) that processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.11 If the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.12 You may exercise any of your rights in relation to your personal data by contacting us (see our contact details below), in addition to the other methods specified in this Section.

8. Third party websites

8.1 Our website includes hyperlinks to, and details of, third party websites.

8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Personal data of children

9.1 Our website and services are targeted at persons over the age of 16.

9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies used by our service providers

12.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

12.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

12.3 We also use shopify for analytical information by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. See section 6 https://www.shopify.com/legal/privacy for more information.

13. Managing cookies

13.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/HT205223 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

13.2 Blocking all cookies may have a negative impact upon the usability of many websites.

13.3 If you block cookies, you may not be able to use all the features on our website.