Shipping Policy of goods from

Goods are usually dispatched within 1 working day.  Orders received up to 2pm are normally despatched the same day.  Working days are Mondays to Fridays except English bank holidays.  We are closed between 24 December and 3rd January but the exact holiday closure dates will be displayed on our website since they change each year.

Shipping to UK

The prices displayed on the website include free delivery to the United Kingdom.  The normal delivery method is by Royal Mail using their 48 hour service.  Goods are usually delivered within 2 working days but can sometimes take longer.

At the checkout, there is an option to have the goods sent by either first class post (Royal Mail) or next day courier.  This option is not in the very first checkout page but will appear just before hitting the final "confirm" button.

If you are ordering more than 3 reels, we will send them with the courier at no extra charge.  This is a next day service and requires a signature.

Customer Pick Up

If you live locally (East Kilbride) and would like to save the delivery charge (£2.85) and pick up your order, please enter the code " delivery " into the discount code entry box.  If you are claiming another promotional discount and cannot do this, don't worry, we will refund the delivery charge to you.  Please write in the free text box that you would like to pick up the goods and be sure to leave us your phone number in case we need to contact you.

Please call us on 01355 272828 prior to your visit.  We are happy for you to visit us but we are manufacturers, not retailers, and therefore you will be coming to our office.  Our staff can prepare your order and advise you any times not to come, such as if the office will be un-staffed due to lunch breaks. 

Shipping Internationally

We currently ship to most countries in Europe.  If your country is not listed in the checkout page, please get in touch. 

Shipping rates for Europe Zone:

1 reel - £7.60; 3 - 5 days via post


2 reels - £15.20; 3 - 5 days via post, sent in 2 packages* OR

2 reels - £19; 2 - 3 working days by courier in 1 package*


3 to 12 reels - £19; 2 - 3 working days by courier

13 plus reels - £39; 2 - 3 working days by courier

* By a quirk of postage rules, it is cheaper to send 2 reels in separate packages than it is to send them together by courier.  You can choose which option you prefer.

Shipping charges and any options will appear on the second page of checkout just before the final confirm button.

If you change your mind

If you change your mind or realise you have ordered the wrong item, let us know immediately and we will do our best to stop your goods going out and recover the situation based on your instructions.

If you need to cancel or change your mind after the goods have been despatched, please return the goods within 30 days - see our Terms and Conditions.